Overview

Position Title: Payments Analyst

Company:  Transport for London

Location:  Nazeing, UK

Job Description

With London’s population set to hit the 10 million mark by 2030, keeping them, and the millions more who visit the capital each year, moving will be key if the city is to remain a world-class destination. Our job in Customer Payments is to improve the efficiency of the payment system that enables millions of journeys every day to take place across the London transport network, whilst still maintaining our high level of customer service. We make sure that our customers can make their journeys knowing that they can trust us to always charge them the right fare for their journey and deliver an exceptional standard of customer service.

 

Responsibilities:

  • Respond to requests for information / chargebacks received from merchant acquirers
  • Managing the bad debt dashboard
  • Acting as the RSP expert ensure that all RSP files are accurately & completely transmitted for loading to
  • LENNON, resolving irregularities within SLA’s.
  • Ensure that the revenue controls dashboards incorporate all the latest updates, and that all key metrics & KPI’s are captured,
  • Manage the Fraud mitigation service and configuration for online payment gateways, including the effectiveness of the fraud parameters, amending the rules as required, responding to queries related to these rules via the management of investigations mailbox.
  • Run Daily Business Objects/ Power BI reports of potential fraudulent online transactions, issuing correspondence where required.
  • Maintain the updating of records relating to information/chargebacks
  • Update daily revenue controls dashboards & related historical information. Review the resulting dashboards for Irregularities. Investigating & resolving all highlighted issues updating stakeholders.

Requirements:

  • Proficient use of Power BI (D)
  • Proficient in the use of online payment fraud prevention software (D)
  • Ability to write SQL queries (D)
  • Ability to analyse, review and interpret data using appropriate software e.g. OPUS, Business Objects, MS
  • Office, VBA, spotting trends and drawing summarising for management. (E)
  • Good communication and prioritising skills (E)
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About Transport for London

Every day, we help millions of people to make journeys across London: By Tube, bus, tram, car, bike – and more. People don’t associate us with journeys by river, on foot or via the air, but we help with that, too. Getting people to where they need to go has been our business for over 100 years, and it shows. We’re leaders in our field, and no other city’s transport system is quite as recognisable: Red buses, black taxis, Tube trains and roundels have become icons in their own right.

Our main job is to keep the city moving, working and growing but to do that, we have to listen. Constant improvements across the network are fuelled by feedback and comments from customers, as well as work within communities, representative groups, businesses and other London transport stakeholders.

But our progress also depends on technology and data. With the future at our fingertips, we’ve already used it to revolutionise travel payments (think Oyster and contactless payment cards), and improved travel information. Tech and data is essential, not just to our future, but to others’: third parties use our data to power apps and services vital to customer journeys.

So what’s next? As well as continuing to deliver Mayor of London, Sadiq Khan’s strategy and commitments on transport, our programme of capital investments is still one of the largest. We launched the Elizabeth line, we’re modernising services and stations and making travel safer for all.