Overview

Position Title: Driver’s License Clerk

Company: Ada County Sheriff

Location: Ada County Sheriff, ID, US

Job Description

Processes applications, administers and grades examinations, issues general and commercial driver’s licenses; takes photographs for general and commercial driver’s licenses and special identification cards; performs related duties as required.  This position is located in the Ada County Sheriff’s Office, Records Section, Driver’s License Unit.

Responsibilities:

  • Operates telephone and radio equipment to receive and transmit incoming/outgoing emergency calls to the Police/Fire/Emergency Services Dispatch Center;
  • Interviews callers to obtain detailed information related to the emergency;
  • Provides emergency information and direction to callers as required;
  • Determines the classification of requests for service and the priority nature of the request;
  • Dispatches appropriate agencies and personnel to address the need for service;
  • Maintains communication with caller and emergency personnel to receive and update information;
  • Provides continuing communications among police, fire fighting and other emergency personnel during the incident;
  • Contacts utility companies, other governmental or private agencies when necessary to obtain needed services or additional support;
  • Works and maintains eligibility to work all shifts, including evenings, nights, weekends, and holidays, whether assigned or on an as needed or on-call basis;
  • Operates technical electronic equipment, computers, office equipment or appliances;
  • Ability to talk and listen to a caller utilizing a single ear headset while using their free ear to listen to related information or requests from others;
  • Ability to talk and listen to a caller while simultaneously answering and providing to emergency responders on a side channel;
  • Quick processing time and strong listening skills out of both ears are required in order to navigate the balance of phone and radio traffic concurrently;
  • Quickly and accurately logs and maintains a variety of data and records on incidents dispatched, radio and alarm tests, hydrant maintenance, street names, address and map coordinates.

Requirements:

  • Must have a high school diploma or equivalent;
  • Must be POST certified as an Emergency Communications Officer within one year of hire;
  • Ability to operate telephone and radio equipment;
  • Ability to work with a high degree of accuracy under pressure of time, and amidst distractions;
  • Ability to listen and understand callers who are under stress;
  • Ability to react quickly and calmly in receiving and transmitting multiple emergency messages
  • Ability to communicate clearly and distinctly verbally and in writing;
  • Ability to quickly and objectively analyze emergency situations, determine and take proper action;
  • Ability to relate well with the public under adverse conditions and stressful situations;
  • Ability to read city and county road and water maps to quickly locate streets, addresses and hydrants;
  • Ability to record accurately and legibly, details of activities and provide information;
  • Ability to follow verbal and written instructions; and operate a computer keyboard.
  • Ability to maintain effective working relationships.
  • Candidates must pass dispatch testing and typing test (minimum 35 words per minute); appear before an oral board; and complete a polygraph, background investigation, and credit check prior to reporting for duty;
  • Must obtain and maintain a valid driver’s license;
  • This position has been designated safety sensitive and therefore the incumbent is subject to random drug testing.
  • Work is performed in an office environment and requires a combination of sitting and standing at a desk for long periods of time, up to ten hours;
  • Requires frequent repetitive movement of the wrists, hands and/or fingers;
  • Occasionally requires the employee to reach below, at or above shoulder level and to lift up to 20 lbs.
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