Overview
Position Title: Systems Application Administrator
Company: Ada County Sheriff
Location: Ada County Sheriff, ID, US
Job Description
The System Application Administrator (Technical), is distinguished from a Tech I by the scope of work which requires a broader range of knowledge of information technology, law enforcement systems and helpdesk processes. This position may require being responsible for the training and support of Level I Techs. A Tech II will be a SME (subject matter expert) in multiple different law enforcement systems used by the Ada County Sheriff’s Office.
Responsibilities:
- Provide Tier 2 support for Level I Administrators (Technical) and Application Administrators (Operational);
- Identifies and analyzes system and user needs, as well as equipment requirements;
- Implements and manages technologies as assigned; researches and recommends the acquisition and implementation of hardware and software; maintains documentation to track the life cycle of equipment and retires hardware at the end of its life cycle.
- Tracks some technology projects and communicates project progress to stakeholders;
- Reviews work performed by vendors to ensure compliance with best practice standards, specifications, and project goals.
- Works proactively to identify potential issues and recommends/implements preventative solutions, completing root cause analysis on issues when appropriate;
- Provides solutions/advice and training to end-users;
- Develops test plans to verify upgrades, patches, and new releases prior to and after implementation into production;
- Coordinates with Application Administrators to schedule and perform the installation of corrective patches, upgrades and regular maintenance on JMS, RMS Servers and other systems as assigned;
- Serves as technical lead over some or all aspects of assigned technology implementation and/or enhancement projects.
- Participates in the vendor’s customer roundtables to provide feedback on modifications of the software that can better meet the needs of the end-users;
- Educates users on system changes, updates, and improvements;
- Attends user meetings for ACSO departments to provide solutions and feedback;
- Works with other technical support personnel and outside vendors to maintain law enforcement and corrections related systems.
Requirements:
- In addition to the above;
- Three (3) years of progressively responsible level work in technology closely related to the listed essential functions and duties illustrated above;
- An associate degree in computer studies, business, a related field or industry accepted certification is desirable;
- Advanced understanding of Active Directory, Client-Server Architecture, Application Servers, Database Servers, Interfaces, Networks, Connectivity, Failover, High Availability, and Disaster Recovery;
- Understanding of the principles and practices of vendor relationship management.
- Understanding of technology implementation and best practices;
- Knowledge of the principles and practices of project management, identifying technology needs and issues, researching, evaluating technology, applications, and the most effect courses of action to implement selected solutions.
- Lead design sessions and process improvement sessions to identify business and user needs and discuss application capabilities and design modifications needed for improvement.
- Must appear before an oral board and complete a polygraph and background check prior to hire;
- This position is required to be on-call in order to perform the primary job responsibilities, which includes weekends and holidays;
- This position has been designated safety sensitive and therefore the incumbent is subject to random drug testing.
- Work is performed primarily in an office environment and the employee in this class is subject to inside environmental conditions;
- Requires sitting at a desk for long periods of time, up to 8 hours and ability to lift up to 20 lbs.
