Overview

Position Title: Systems Application Administrator

Company: Ada County Sheriff

Location: Ada County Sheriff, ID, US

Job Description

The System Application Administrator (Technical) II, is distinguished from a Tech I by the scope of work which requires a broader range of knowledge of information technology, law enforcement systems and helpdesk processes.  This position may require being responsible for the training and support of Level I Techs.   A Tech II will be a SME (subject matter expert) in multiple different law enforcement systems used by the Ada County Sheriff’s Office.

Responsibilities:

  • Responds to day-to-day ticket requests, troubleshoots and resolves basic system problems;
  • Responsible for the management, configuration, support and troubleshooting of essential law enforcement systems assigned, coordinating with Ada County IT when needed;
  • Collaborates with vendors to troubleshoot issues;
  • Manages user accounts and user security;
  • Prepare and maintain clear, concise, and accurate technical and program documentation via the use of knowledgebase articles (KBs), user procedures, reports of work performed, and other written materials;
  • Follows change and configuration management procedures;
  • Establishes and maintains cooperative working relationships with all agencies across Ada County and exercises good judgment in representing the Ada County Sheriff’s Office to external personnel and agencies;
  • Performs reporting and data gathering as assigned, generating reports and spreadsheets;
  • Provides training on the use of equipment, computer hardware and software applications;
  • Handles calls for service (system issues and outages) during off?duty hours;
  • Performs other technology?related duties as needed or directed;

Requirements:

  • Any combination of training and experience that demonstrates possession and competency in the requisite knowledge, skills, and abilities;
  • Knowledge of Information Technology standards, trends, management, and security principles;
  • Experience working with Public Safety, Security Surveillance Systems and related Law Enforcement Technology preferred;
  • Experience working with Windows Server 2019, HTML, SQL Query, SSRS with monitoring tools;
  • Basic understanding of Network Infrastructure and functionality;
  • Experience with asset tracking and mobile device management (MDM)
  • Ability to be the subject matter expert in supporting, maintaining, and administering Ada County Sheriff’s Office specialized systems;
  • Excellent customer service skills;
  • Ability to analyze difficult problems/situations and take an effective course of action;
  • Display and execute logical and complex troubleshooting techniques;
  • Ability to follow written and verbal instructions and present ideas logically and effectively;
  • Excellent verbal and written communication skills;
  • Ability to explain technical concepts in non-technical terminology;
  • Ability to interface with technical and non-technical staff at all levels of the organization;
  • Excellent attention to detail;
  • Ability to work through ambiguous situations and software issues;
  • Ability to work professionally and interface with the County’s chosen vendors;
  • Ability to learn more complex principles, practices, techniques, and regulations pertaining to assigned duties.
  • Basic understanding of Active Directory, the Client-Server Architecture, Application Servers, Database Servers, Interfaces, Networks, Connectivity, Failover, High Availability,  and Disaster Recovery;
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